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Legal notes


COFILEA S.R.L. Registered Office: V. Candelo 28, 13900 Biella (BI), Italy Operational Headquarters: Via Giovanni Amendola 12, 13816 Sagliano Micca (BIELLA), Italy Share Capital: €10,000 fully paid-up, REA BI183846, VAT No. 02230200020 PEC (Certified Email): cofilea@ – Tel: +39 015471278

Privacy policy

This notice is issued pursuant to Article 13 of the EU REGULATION 2016/679. We inform you that your personal data (“Data”) will be processed as follows:

PURPOSE OF PROCESSING PERSONAL DATA FOR WEBSITE / E-COMMERCE Data collection and processing are carried out solely to provide the services offered by the website and requested by you. Your data will not be used for purposes other than the services offered by the website and will not be transferred to third parties. Your data, collected and used only with your consent, will be stored to offer web services.

PURPOSE OF PROCESSING DATA FOR NEWSLETTER Cofilea srl’s newsletter is sent via email or postal mail to those who have consented to receive it, whether through a web contact form, paper form, or direct request. User-provided personal data are used solely to send the newsletter and will not be communicated to third parties.

DATA PROCESSING METHODS Data processing for the above purposes will occur through both automated and non-automated means and in compliance with the confidentiality and security rules provided by law.

DATA PROVISION The provision of Data is entirely optional. Refusal to provide Data has no consequences other than the inability to use the services offered.

DATA CONTROLLER The data controller for the collected data is Cofilea srl for personal data protection, with its registered office in Biella (Italy), Via Candelo 28. Data processing related to the newsletter service takes place at the operational headquarters in Sagliano Micca (Italy), Via Amendola 12d, and is handled by personnel of Cofilea srl’s Office.

DATA PROCESSING MANAGER The data processing manager for the collected data is Cofilea srl.

RIGHTS OF DATA SUBJECTS Individuals to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content, verify its accuracy, or request its integration, updating, or correction, request its deletion, anonymous transformation, or blocking of processed data, and to oppose, for legitimate reasons, their processing.

Requests should be addressed:

  • via email to: cofilea@
  • by post: Cofilea srl, Via Amendola 12d, 13816 Sagliano Micca (Italy)

CANCELLATION OF NEWSLETTER SERVICE To unsubscribe from the newsletter, send an email to with the subject “Unsubscribe”.

NAVIGATION COOKIES These cookies are essential to navigate the site and use its features, such as accessing restricted areas of the website. Without cookies, requested services such as online purchasing cannot be provided. Strictly necessary cookies are used to store a unique identifier to manage and identify users as distinct from others currently visiting the site, thus providing a consistent and accurate service. Example: remembering previous actions (e.g., entered text) when navigating back to a page in the same session.

PERFORMANCE COOKIES These cookies may be from or partners, session or persistent, their use is limited to site performance and improvement. These cookies do not collect information that can identify the user. All information collected by these cookies is aggregated and anonymous and used only to improve site functionality. Example: Web analytics, the collected data are limited to the use of the website by the operator, to manage the performance and structure of the site. These cookies may be third-party, but the information will be used exclusively by those managing the publication of

FUNCTIONAL COOKIES These cookies are typically the result of a user’s action, but can also be implemented in the delivery of a service not explicitly requested but offered to the user. They can also be used to prevent re-offering a service to a user who has previously refused it. Moreover, these cookies allow the site to remember user choices (such as username, language, country of origin, etc.). The information collected by these cookies is anonymous and cannot track user behavior on other sites. Example: remembering settings that a user has applied to a website such as layout, font size, preferences, color, etc.

THIRD-PARTY COOKIES FOR MARKETING/RETARGETING These cookies are used by Cofilea’s partners to present ‘s advertising banners when you are on other sites, showing you the latest products you looked at on the site. While browsing, these cookies are also used to show you products that might interest you or similar to those you have previously viewed, based on your browsing history. The use of these cookies does not involve the processing of personal data, but can connect to your computer or other devices and track saved data: the cookies connect to the browser installed on your computer or other devices used during browsing on our site.

HOW CAN I DISABLE COOKIES? Most browsers accept cookies automatically, but you can choose not to accept them. It is advisable not to disable this function since this may prevent you from moving freely from page to page and enjoying all the features of the site. If you wish to change your cookie settings, follow the specific instructions for your browser.


INTRODUCTION These General Terms and Conditions of Online Sale – applicable to web transactions managed via

OBJECT OF THE CONTRACT With the Contract, the Supplier sells and the Buyer purchases, through electronic means, the goods and/or services offered on the Site. The said goods and/or services are available on the Site, at the e-shop web page, which reproduces the catalog of goods and/or services promoted online by the Supplier. These goods and/or services are depicted/represented on the Site in an accurate manner, highlighting their respective features. However, the Supplier cannot guarantee a precise and exact correspondence between the actual consistency of the goods and/or services promoted online and their representation on the Buyer’s monitor. In case of discrepancies between the image of the goods and/or the representation of services visible online and the related written information sheet, the latter shall prevail.

AVAILABILITY OF GOODS The Supplier ensures, through an electronic system, the processing and execution of the order without delay and according to actual stock availability. If an order should exceed actual stock availability or is unavailable for other reasons, the Supplier will promptly communicate the unavailability of the goods in question to the Buyer via email or phone and, if possible, the waiting times to obtain it.

CONCLUSION OF THE CONTRACT The Contract between the Supplier and the Buyer will be concluded exclusively online. Upon accessing the “e-Shop” page, the Buyer must follow the procedures/instructions indicated therein to formalize the purchase of goods and/or services by filling in the formats provided by the Supplier. If intending to purchase online, the Buyer must duly select the desired goods and/or services, one at a time, adding them to the cart configured by the Supplier. Once the goods and/or services are selected, the Buyer will be asked to confirm their cart by forwarding the list of desired references to the Supplier. Before sending, a card will be displayed to confirm the purchase order of the selected goods and/or services, with an indication of their prices, as well as the options available to the Buyer, who will have to identify the delivery, transport, and payment methods for the execution of the contract. Through the order confirmation on the “Cart” page, the Buyer commits to check and validate, before sending, their personal data, the goods/services object of the Contract, their prices, with any shipping costs and/or additional charges, confirming the chosen methods and payment terms, the delivery address, and every other required data. The site instructively informs the Buyer about the execution times of the Contract, provides information on the right of withdrawal, as well as other faculties reserved by law to the Buyer. Once the required checks are carried out, the Buyer must finally select the interactive button – present at the bottom of the web page – by clicking on the “PLACE ORDER” box, thereby forwarding the order to the Supplier after having flagged [] I have read and accept the terms and conditions of sale (LEGAL NOTES). The Supplier has the right to accept or not the order sent by the Buyer, without the latter being able to advance rights and/or claims of any kind, also for compensation, for the non-acceptance of the order. The Contract will be concluded only at the moment when a separate email (or message in the communication center on the Site or equivalent) of specific acceptance of the order is sent. The Buyer cannot cancel their order if it has already been prepared for the shipping process. However, the right of withdrawal is reserved under the terms and conditions provided by law. Once the payment for the requested goods/services is received, the Supplier will proceed to issue the related fiscal document.

PRICE AND PAYMENT METHODS The Buyer commits to pay the price requested for the goods and/or services purchased online, according to the times and methods indicated on the Site. The prices of goods/services promoted via the Site, like any other charge/expense inherent to the invitation to offer, are expressed in Euros (or other currency to be expressly indicated). The displayed prices do not include VAT or other taxes. Shipping costs, as well as any additional charges, such as customs clearance, if present, although not included in the sale price, will be indicated and calculated by the Supplier in the purchase procedure, before sending the order confirmation, and precisely specified in the order summary. The payment of goods/services purchased online will occur according to the method chosen by the Buyer, among those expressly admitted by the Supplier and precisely specified in the “Payment” section Any refund to the Buyer will be credited using one of the methods proposed by the Supplier and chosen by the Buyer, and, in the case of their withdrawal, within a maximum of 30 days (thirty days) from when the Supplier has received formal communication of the withdrawal. The Supplier may, however, postpone the refund until receipt of the goods and verification of their integrity and functionality. All communications related to online payments are managed exclusively by an external gateway. Specifically, AXERVE, STRIPE, or COINBASE.

SHIPPING AND DELIVERY OF PRODUCTS Cofilea must deliver the Products to the Delivery Place indicated in the Order Confirmation. Cofilea reserves the right to make partial deliveries, and in this case, the date of each individual delivery will be indicated in the Order Confirmation. The responsibility for transporting the Products to the delivery location is exclusively the Buyer’s. Cofilea will ship the products within 4 days of receiving the Order/payment, via express courier, which undertakes to deliver within 24/72 hours. The courier will make an initial attempt at delivery, if unsuccessful, it will attempt a second time on the following business day. If the second attempt is also unsuccessful, the package will be held in storage, and additional costs will be charged for release.

TRANSFER OF PROPERTY OF THE GOODS Ownership of the Products transfers from Cofilea to the Customer only after the total payment of the goods.

RIGHT OF WITHDRAWAL The Customer has the right to withdraw from the purchase contract, except in cases of exclusion provided for in the following, within 14 days from the day on which they acquire physical possession of the last good if the information obligations provided for in art. 52 of Legislative Decree 206/2005 and subsequent amendments have been satisfied. To exercise this right, the Customer must send Cofilea S.rl a communication by registered letter with return receipt or by PEC, with the order number and contact details. Cofilea, once the communication is received, will open a procedure for managing the return and communicate to the Customer the instructions on how to return the Products, at the Customer’s expense. The right of withdrawal is governed by the following conditions: I. The right applies to the Product purchased in its entirety; therefore, if the Product consists of multiple components or parts, it is not possible to exercise the withdrawal only on part of the purchased Product. II. In case of exercising the right of withdrawal, Cofilea will refund the customer the entire amount of the returned goods, excluding shipping costs. III. The Products must be returned in the same box in which they were received. IV. The right of withdrawal is excluded in the following cases, according to art. 59 of Legislative Decree 21/2014:

  • order of Products made to measure or clearly personalized;
  • order of sealed Products that are not suitable for return for hygiene or health protection reasons or that have been opened after delivery. In the case of exercising the right of withdrawal within fourteen days according to art. 64 paragraph 1 of Legislative Decree 206/2005 and subsequent amendments and integrations, the costs incurred by the Customer for returning the products to Cofilea are borne by the Customer.

WARRANTY Cofilea guarantees that the Products conform to the specifications indicated in the Order Confirmation, are suitable for the use requested and are free of defects. The warranty on the Products is 12 (twelve) months from the Shipping Date. Subject to statutory warranties, only the correct use of the Products guarantees their operation. The warranty does not cover:

  • any damage attributable to third parties, excluding damage caused by third parties during transport for delivery to the Delivery Place indicated in the Order Confirmation;
  • damage resulting from force majeure, atmospheric events or extraordinary electrical events. The warranty also lapses if the Products have been subject to improper use, to uses not conforming to what is indicated in the user manual or in the instructions delivered by Cofilea to the Customer, in the case of tampering, and in the case of serious negligence in the use of the Products themselves. The warranty also lapses in case of delay in payments of the Price.

REFUND In the case of a refund, this will occur by issuing a purchase voucher valid for 12 months from the date of purchase of the product.

COMPLAINTS The Customer at the time of receipt of the Products is required to verify the quality and quantity of the same as indicated in the Transport Document. Any complaints related to the packaging of the Products, the quality, the number, or the external characteristics (apparent defects) must be reported within 48 hours from the date of receipt of the Products. Complaints related to defects not identifiable with a diligent check (hidden defects) must be contested within 15 (fifteen) days from the date of discovery of the defect and, in any case, no later than 6 (six) months from delivery. All complaints must be communicated by registered letter with return receipt or by PEC, in which the detected defects and the Products to which they refer are clearly specified. In the case of the discovery of defective Products, the Customer must store them in a safe place and immediately stop their use, allowing Cofilea to verify the reported defects. Cofilea undertakes to remedy the defects of conformity of the Products, replacing at its own care and expense the defective Products. Cofilea will accept returns only of Products packed in their original packaging.

MISCELLANEOUS For all purposes of the Contract, the Parties elect domicile at the addresses indicated in the Order Confirmation. All communications between the Parties to be opposable between them must be made in writing by registered letter with return receipt, or by PEC. Any modification or integration of the Contract will be effective and binding between the Parties only if it is in written form and accepted by the Parties.

DISPUTES, JURISDICTION, AND APPLICABLE LAW In case of a dispute concerning the execution, resolution, and interpretation of the Contract, the Parties elect the Court of Biella as exclusively competent. The Contract is governed and must be interpreted according to Italian law.